Privacy Policy

NoBull Plumbing & Heating ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information — including information related to our SMS messaging program.

Information We Collect

We may collect the following personal information when you interact with our business, website, or SMS messaging program:

• Name — to identify you and personalize communication.
• Email address — to respond to inquiries and send service-related communications.
• Phone number — to contact you regarding service appointments, provide estimates, and send SMS messages as part of our messaging program.
• Service address — to schedule and perform plumbing and heating services at your location.
• Message content — any information you provide to us via text message, contact forms, or other communication channels.

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and follow up on service appointments.
• To provide estimates, invoices, and service-related updates.
• To respond to your inquiries and customer support requests.
• To send SMS messages, which may include: appointment reminders, service confirmations, scheduling updates, promotional offers, and other business-related communications.

SMS Messaging Program

When you opt in to our SMS messaging program, we collect your phone number for the purpose of sending you text messages. These messages may include:

• Appointment reminders and confirmations
• Service scheduling updates
• Estimates and follow-ups
• Promotional offers and seasonal service reminders
• Emergency service notifications

Message and data rates may apply. Message frequency varies based on your interactions with our business and the services you request.

No Sharing of Phone Data

We do not sell, rent, or share your phone number or SMS messaging data with third parties for their marketing purposes. Your phone number and any data collected through our SMS messaging program are used solely by NoBull Plumbing & Heating for the purposes described in this policy. We will never provide your phone number to unrelated third parties.

Data Protection & Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage of customer data with restricted access.
• Use of trusted, reputable service providers for SMS delivery and data management.
• Regular review of our data handling practices to ensure ongoing compliance and security.

While no method of electronic storage or transmission is 100% secure, we strive to use commercially acceptable means to protect your personal information.

Your Rights & Data Deletion

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal data, including your phone number and any SMS messaging data. We will process deletion requests promptly and confirm once your data has been removed.
• Opt out of our SMS messaging program at any time by replying STOP to any message you receive from us.

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or our SMS messaging practices, please contact us: